All Replacement Policies are subject to General Terms and Conditions.
(1) All replacements proceed in accordance with Susi Electronics Online’s Replacement Policy elucidated herein below. It is your duty to thoroughly understand the mentioned Replacement policy before placing an order.
(2) You agree that replacement may vary from product to product.
(3) You accept that Ignorance of Susi Electronics Online’s Replacement Policy is no excuse for making any claim(s) from us.
(4) Without prejudicing Susi Electronics’s Replacement Policy, should you receive an item that has physical damages, it is your duty not to use the product and it is your responsibility to contact us immediately (within 24 hours) failing which your replacement claim is void.
(5) It is your duty to remove all personal information before returning an electronic device for replacement. You agree that Susi Electronics Online shall not be liable in any manner for any misuse or usage of such information.
(6) Without prejudicing Susi Electronics Online’s Replacement Policy, Replacement will be subject to the result of a due investigation conducted.
(7) In case of non-availability of the product, it is at the discretion of Susi Electronics Online to either to initiate the refund or ship the product after its availability.
Replacement of Mobile Phones
Without prejudicing Susi Electronics’s Replacement Policy, should you receive an item that is not in perfect condition, it is your duty to NOT TO INSERT THE SIM and also NOT TO CONNECT WIFI and it is your responsibility to contact us immediately.
Void Claim
You agree that replacement claim will become a VOID claim on non-performance of your Duties as stated above and/or on your non-abidance with Susi Electronics online’s Replacement Policy.
Other Replacement Conditions
- Products are replaceable within the applicable window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on the website it is your responsibility to contact us immediately (within 24 hours) failing which your replacement claim is void.